Friday's coffee moment...

[Mugwump]

...the coffee is brewed to perfection this AM.....smells and tastes very, very good.... ....rain?..snow?..freezing rain??..sleet??.....seems all the weathermen have a slightly different take on the weather for the next few days.....I'll go with Skilling....he's always closer than the rest of 'em....so misty rain, sometimes freezing in areas..little snow later this weekend..

and now for another cup..

[BallAquatics]

Looks like a massive water change day around here.  They are calling for around an inch and a half of rain today and nearly another half inch tomorrow.

Dennis

[PaulineMi]

I had an "interesting" morning....so called "customer service" related. We had a pricey item sent to my son in PA on November 1.  He decided he couldn't use it. We visited him a few weeks ago so we drove about 100 miles from his house to the store to return it. All went smoothly.

Yesterday the item showed up at his door again!  Called VISA, they confirmed I wasn't charged for it. I called the store, told them what happened and they are like,  ?.. I had to explain the entire situation several times. Finally I suggested that they do something like provide a pre-paid shipping label or some kind of pick up service as it's a large, heavy item. We just wanted to return their item. Final result: they proceed to tell me all that I should do about their error.

I'm patient and understanding but the incompetence I just dealt with has left me struggling with "fine...we'll just keep it". 

[Mugwump]

I had an "interesting" morning....so called "customer service" related. We had a pricey item sent to my son in PA on November 1.  He decided he couldn't use it. We visited him a few weeks ago so we drove about 100 miles from his house to the store to return it. All went smoothly.

Yesterday the item showed up at his door again!  Called VISA, they confirmed I wasn't charged for it. I called the store, told them what happened and they are like,  ?.. I had to explain the entire situation several times. Finally I suggested that they do something like provide a pre-paid shipping label or some kind of pick up service as it's a large, heavy item. We just wanted to return their item. Final result: they proceed to tell me all that I should do about their error.

I'm patient and understanding but the incompetence I just dealt with has left me struggling with "fine...we'll just keep it". 

LOL.....I guess customer service couldn't use it in India either......

[PaulineMi]

The frustrating part was that it was a gal right in the Cabela's store.

[Mugwump]

The frustrating part was that it was a gal right in the Cabela's store.

.........good grief....

[Mugwump]

Grab your cups, the afternoon pot is done...

[LizStreithorst]

I had an "interesting" morning....so called "customer service" related. We had a pricey item sent to my son in PA on November 1.  He decided he couldn't use it. We visited him a few weeks ago so we drove about 100 miles from his house to the store to return it. All went smoothly.

Yesterday the item showed up at his door again!  Called VISA, they confirmed I wasn't charged for it. I called the store, told them what happened and they are like,  ?.. I had to explain the entire situation several times. Finally I suggested that they do something like provide a pre-paid shipping label or some kind of pick up service as it's a large, heavy item. We just wanted to return their item. Final result: they proceed to tell me all that I should do about their error.

Pauline, what you do is talk to someone higher in command.  I've done it by email.  It has worked well for me.  State the problem without emotion.  Throw in some compliment about the local store if you have one.  People way down in the chain of command generally find it easier to say no than find a solution.  People higher up know the value of their customer base.

I'm patient and understanding but the incompetence I just dealt with has left me struggling with "fine...we'll just keep it".